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Take your IT services to the next level

Managed IT Services and Cloud Computing

Services

Starting from scratch, ready for a change or looking for support for your internal IT department? Level4 takes the stress out of IT management. We constantly invest in our technologies and services to ensure the solutions we provide will enhance the productivity of your staff and the efficiency of your business processes. From frontline help desk support to infrastructure design and business software consulting, Level4 has you covered.  

  • Managed Services Icon

    Managed Services

    Our managed service offering is among the most complete IT service and consulting service packages available. We’ll oversee everything: help desk support, business analysis, consulting resources, system monitoring, automatic reports, technician management, onsite support. Our focus on proactive monitoring and systems management ensure uptime while our extensive consulting and budgeting services provide confidence that your business is always getting the best the market has to offer.

  • IT Consulting Icon

    IT Consulting

    With over 30 years of experience, Level4 is uniquely positioned to provide balanced, business-focused consulting services that focus on long term success. From third-party contracts, long term and short term budgets, software selection and IT infrastructure plans, our experienced IT business analysts will assist you in developing a plan to address your current IT challenges.

  • Cloud Services Icon

    Cloud Services

    We partner with best of breed cloud service providers to provide you with cloud solutions that are flexible and effective while remaining cost-effective. We can assist you with developing a plan to migrate existing infrastructure to cloud-hosted environments or add supplemental cloud services to your existing infrastructure. We offer a wide range of cloud hosted solutions including server infrastructure, disaster recovery, backup, spam filtering, email and email continuity.

About

For over three decades, Level4 has been partnering with businesses across Canada to provide customized IT solutions. From our beginnings in business machines in 1976, Level4 has constantly evolved in an ever-changing industry to help our clients’ information systems keep pace with their growing businesses. Level4 is now recognized as one of the top three providers of fully managed IT services in BC and has consistently ranked in the top 5% in customer satisfaction.

Level4 is a privately-owned company with its headquarters in Surrey, BC. We currently employ more than 25 technical staff and provide a range of integrated IT services that enable our customers to focus on their business.

Our Locations

Clients

Level4 is proud of the long-term partnerships we form with our clients. Many businesses that we provided business machines to in the ‘70s are now working with us to navigate their transitions from virtualized infrastructure to the cloud.

  • We chose Level4 as our IT support group because of their reputation for prompt, skilled and professional service. With Level4 taking care of our computer service and data protection needs, we have been able to concentrate on our strengths in our own business environment. This is a partnership that we value.

    Pharmasave Client Testimonial

    As an international tourism and corporate helicopter service provider it is essential that our online connection to our customers is rock solid, 24-7. Level 4’s managed IT service is always quick to respond and solve any issue that may arise.

    SKY Helicopters Client Testimonial

    Level4 has been our partner for more than 15 years, providing IT support that we have consistently been able to rely on. This has allowed us to focus on the other key strategies of our business plan.

    Echelon Home Products Client Testimonial

Careers

Tier 3 Client Service Technician

Head Office

ROLE AND RESPONSIBILITIES
The Tier 3 Client Services Technician is the direct resolution path for clients. In addition, you will be responsible for troubleshooting, configuration, database administration, server and network repair and other infrastructure issues as required, you will proactively identify problems in advance and look for continues service improvement opportunities.

Requirement for the job include but are not limited to:

• Minimum 3-year IT Help Desk/Support Experience
• Minimum 3-year customer service experience in an IT Environment
• Trouble shooting experience with:
• Windows 7 & 10 OS
• MS Office Software
• Experience with Windows Server Platforms – V. 2003-2016
• Experience with Active Directory, DNS, AND DHCP
• Experience with local and remote backup solutions
• Experience with routing NVPN
• Experience with Networking and VLAN’s
• Experience with virtualization technology
• Experience with SAN & iSCSI Technology

ADDITIONAL SKILLS OR ASSETS
• Valid Driver’s License & Own Vehicle
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Computer Engineering or BCIT diploma an asset
PREFERRED SKILLS
MCITP Certification
MSCA/MSCE Certification
VMware Certification
WORKING CONDITIONS
Hours of work are Monday Friday 8:00am to 5:00pm

Benefits: Company Paid Cell Phone, Monthly Company Lunches, Fun Casual Culture.

Stress Level: High pressure role with competing demands, time sensitive action required, clients under stressful conditions, active environment with many possible distractions.

Physical Requirements: Sedentary work involves sitting most of the time while wearing a headset some light lifting, Stooping, kneeling, crouching or crawling while on site.

Tier 2 Client Service Technician

Head Office

ROLE AND RESPONSIBILITIES
The Tier 2 Client Services Technician are the second level escalation path for Tier 1 support. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff, provide user support to both local and remote users, maintain system documentation, and contributes to IT projects as required.

Requirement for the job include but are not limited to:

• Minimum 2-year IT Help Desk/Support Experience
• Minimum 2-year customer service experience (not necessarily IT related)
• Minimum of one professionally recognized certification
• Post-secondary education
• Trouble shooting experience with:
• Network administration
• Windows 7 & 10 OS
• MS Office Software
• Strong verbal and written communication skills
• Excellent organizational / prioritization skills
• Possess excellent diagnostic/problem solving skills

ADDITIONAL SKILLS OR ASSETS
• Experience with remote support software
• Demonstrated independence and willingness to adapt within the role
• Excellent documentation skills
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Computer Engineering or BCIT diploma an asset
PREFERRED SKILLS
A+ certification
Microsoft Certification

WORKING CONDITIONS
Hours of work are Monday Friday 8:00am to 5:00pm

Benefits: Company Paid Cell Phone, Monthly Company Lunches, Fun Casual Culture.

Stress Level: High pressure role with competing demands, time sensitive action required, clients under stressful conditions, active environment with many possible distractions.

Physical Requirements: Sedentary work involves sitting most of the time while wearing a headset some light lifting, Stooping, kneeling, crouching or crawling while on site.

Tier 1 Client Service Technician

Head Office

ROLE AND RESPONSIBILITIES
The Tier 1 Client Services Technician are the first point of contact for answering inbound calls and responding to ticket inquires in a timely manner. In addition, you will filter helpdesk calls and provide basic troubleshooting and general inquiry resolution assistance to our clients.

Requirements for the job include but are not limited to:

• Minimum 1-year IT Help Desk/Support Experience
• Minimum 1-year customer service experience (not necessarily IT related)
• Minimum of one professionally recognized certification
• Post-secondary education
• Trouble shooting experience with:
• Simple network administration
• Windows 7 & 10 OS
• MS Office Software
• Strong verbal and written communication skills
• Excellent organizational / prioritization skills

ADDITIONAL SKILLS OR ASSETS
• Experience with remote support software
• Demonstrated independence and willingness to learn
• A+ Certification and Microsoft certification would be an asset
QUALIFICATIONS AND EDUCATION REQUIREMENTS
HIGH SCHOOL DIPLOMA
WORKING CONDITIONS
Hours of work are Monday Friday 8:00am to 5:00pm

Benefits: Company Paid Cell Phone, Monthly Company Lunches, Fun Casual Culture.

Stress Level: Low to Medium pressure role with competing demands, time sensitive action required, clients under stressful conditions, active environment with many possible distractions.

Physical Requirements: Sedentary work involves sitting most of the time while wearing a headset some light lifting, Stooping, kneeling, crouching or crawling while on site.

Project Engineer

Head Office

This position is primarily responsible for:
• Provide a very high level of support to our clients
• Develop strong relationships with clients and staff
• Contribute to overall proactive support initiatives
• Develop and maintain system documentation
• Follow through with end to end system deployments
Mandatory requirements for this position are:
• Minimum 5 year support experience in IT environments
• Excellent organizational skills, verbal and written English skills
• Valid driver’s license and vehicle
• Exceptional client service skills
• Experience with Windows, VMWare and Exchange
Desirable requirements for this position are:
• A+ Certification
• Microsoft Certification
• VMWare Certification

To apply for this position, please send a cover letter and resume and indicate the position you are applying for in the subject line. Resumes will be accepted in confidence until a suitable candidate is found. Only those candidates selected for an interview will be contacted.

Company Description
Level4 Technologies Inc is one of the largest independent MSP’s (Managed Service Providers) in Metro Vancouver. We have been in business for over 30 years and we are currently in a growth phase. We currently have a team of talented, technically brilliant people with a strong desire to make sure that our clients IT needs keep pace with their growing business. We provide a competitive salary, excellent benefits and a chance to grow your career. We have a casual, fun and professional atmosphere.

Contact Us

Give us a call: 604.576.9522
Toll Free: 1.800.318.2495

Sales Team: sales@level4.net
Service Team: service@level4.net
Admin Team: admin@level4.net

Level4 Technologies Inc.
102 – 18663 52nd Avenue
Surrey, BC  V3S 8E5