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Tier 3 Client Service Technician

Department: IT Department

March 16, 2018

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Department: IT Department

Employement Type: Full Time

Position Description

ROLE AND RESPONSIBILITIES
The Tier 3 Client Services Technician is the direct resolution path for clients. In addition, you will be responsible for troubleshooting, configuration, database administration, server and network repair and other infrastructure issues as required, you will proactively identify problems in advance and look for continues service improvement opportunities.

Requirement for the job include but are not limited to:

  • Minimum 3-year IT Help Desk/Support Experience
  • Minimum 3-year customer service experience in an IT Environment
  • Trouble shooting experience with:
  • Windows 7 & 10 OS
  • MS Office Software
  • Experience with Windows Server Platforms – V. 2003-2016
  • Experience with Active Directory, DNS, AND DHCP
  • Experience with local and remote backup solutions
  • Experience with routing NVPN
  • Experience with Networking and VLAN’s
  • Experience with virtualization technology
  • Experience with SAN & iSCSI Technology

ADDITIONAL SKILLS OR ASSETS

Valid Driver’s License & Own Vehicle

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • Computer Engineering or BCIT diploma an asset

PREFERRED SKILLS

  • MCITP Certification
  • MSCA/MSCE Certification
  • VMware Certification

WORKING CONDITIONS

Hours of work are Monday Friday 8:00am to 5:00pm

Benefits: Company Paid Cell Phone, Monthly Company Lunches, Fun Casual Culture.

Stress Level: High pressure role with competing demands, time sensitive action required, clients under stressful conditions, active environment with many possible distractions.

Physical Requirements: Sedentary work involves sitting most of the time while wearing a headset some light lifting, Stooping, kneeling, crouching or crawling while on site.

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