Our Process

An Honest Approach

With over 40 years of providing B.C.-based IT network infrastructure support, we have determined that how we innovate and follow processes is what allows us to provide the reliable service level which you deserve.

Our Proven Process

  1. Assessment

    Our friendly and professional IT experts will review and analyze the main areas of your IT network infrastructure, including any security, disaster recovery, IT performance, support, and processes already in place. We will compare your current processes with best practices to see how your business can improve.
  2. Proposal

    Our solutions team combines experience in technology and business. Proposals are straight forward with a focus on your outcome and goals.
  3. Onboarding

    Our onboarding process is a fundamental activity that drives our success. It is a process where we assess, design, document, and implement support and infrastructure requirements for everything from your users, network, backups, and vendor management procedures. The more we know about your business, the better solution we can provide, and the more hands-off you can be.
  4. On-Going Support

    As your proactive IT department, our full team of specialists work in the background to proactively monitor and update IT systems, preventing issues from becoming disruptive. Our help desk provides your staff with instant access to friendly and knowledgeable professionals who are trained to solve issues quickly. You will have a dedicated IT Manager who will meet with you quarterly to review ongoing support and technology initiatives.

Let’s connect about your IT needs

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